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Personal RHB Solutions

What is Knocking Down Silos?

Watch founder Dave Howlett explain the RHB philosophy and listen to other RHBs discuss the benefits of attending a Knocking Down Silos workshop in the RHB Video Gallery!


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Dave Howlett's Blog

RHB of the Week - a 2 leaf General Print E-mail

Dear Dave,

I attended a recent Knocking down Silos in Toronto. I work in the mining industry (our contractors up here in North Bay call themselves “rock-heads’) and often attributes like sending out a thank-you card are characterized as “soft skills.”

My name is LCol Drew Artus and I remember back several years ago when I was stationed in YellowKnife, NWT as the Chief of Staff and Commanding officer of Joint Task Force North, a  2-star  (leaf) general arrived from Ottawa to conduct a visit of our operations and to review our new mandate under Canada Command.

A week later I received a hand-written card from him expressing his appreciation of our hospitality. I remember what an impact that card had on me; someone of that seniority took the time to send a personalized card. People in senior positions should be reminded that a few simple words of appreciation will work tremendously to inspire their troops.  

I enjoyed the session and will do my best to move ahead in third gear.

Andrew (Drew) P. Artus

Director – Human Resources   The Redpath Group

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RSHB (you can't blame a guy for trying) Print E-mail

Dear Dave,

I attended your session last Thursday at the HRPA show during which you indicated few if any guys will make an attempt to send %#$^&(^*% thank you cards.  The gauntlet having been dropped and me loving a challenge, I go out to Hallmark no less and purchase a box of 10 lovely Thank You cards. 

I immediately write and address 3 – excellent 1 ahead of the target. So far so good right? On my way home last night I drop the goddam cards in the mailbox – as they’re disappearing down the chute, I realize to my horror that I forgot to put stamps on them!

I’m sure they’ll be returned to me in due course.

Greg Van Slyke, RSHB (Really Stupid Human Being!)

Senior Business Development Director, Ontario
Human Solutions™

PS I let a person merge in front of me on Danforth on Sunday afternoon, and got no wave – then I realized it was my sister who was driving the car – too funny.

 

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Woof woof woof Print E-mail

Yesterday I trudged off to the local YMCA to complete my ritual lane swimming (I made the mistake of marrying a woman who is a triathlete; we are competing in Ironman Austria this summer).

It was midday and I anticipated the lanes would be empty. A few breaststrokers were paddling slowly up and down the Slow and Medium lanes so I moved over to Fast. (Hey, I can't even do a flipturn so I rarely get to swim in the fast lane.)

 Wouldn't you know it but some dude was slowly creeping down the fast lane while bumping into the lane markers every third stroke!

"Come on!" I thought to myself, "This guy is the slowest swimmer in the pool and he's hogging the fast lane!"

Now the first guideline of the RHB (real human being) is "assume everyone is intelligent." And just because I teach the stuff, doesn't mean it  always comes naturally. But that little niggling phrase kept repeating itself so I shrugged and resolved myself to swimming around him.

I started my regiment of lengths (a more boring activity you cannot imagine) and started to hear a high pitched "woof woof" sound. I figured that not only was this guy a lousy swimmer but he's a pretty loud breather as well!

8 lengths into my workout, the lifeguard caught me at one end of the pool and asked if I would mind switching lanes over to Medium.

"The guy in your lane is blind and we're afraid you are going to run him over," he explained.

That's when I realized the "woof, woof" sound was being muttered by an anxious seeing eye dog at the side of the pool watching his master...

(I later chatted with Bob, who got Mixely from a New Jersey Seeing eye dog center. Mixely whines when Bob is in the deep end, but not the shallow pool.)

My RHB lesson today?

1. Assume everyone is intelligent (you never know why the guy in the lane in front of you is driving slowly.)

2. Black lab seeing eye dogs are smarter than 49 year old white guys.

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President Barack Obama - RHB of the week Print E-mail

In the fall of 2007, my wife and I were in Boston on business. While strolling near Boston Common, two university students approached us and asked if we were American citizens. We replied we were visiting from Canada. They smiled and moved on. I looked around and saw them passing out flyers extolling the virtues of a guy named Barack Obama.

I started tracking the US political race a lot more closely and found that many of Obama's viewpoints closely resembled my own. That we need to look beyond our own special interests and reach out and connect with people who do not look or act like us. That there is both business and personal success in morality and that many things are possible if we choose not to live in silos.

The tipping point came when I heard him speak in Berlin.

The walls between the countries with the most and those with the least cannot stand. The walls between races and tribes, natives and immigrants, Christians and Muslims and Jews cannot stand.

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Let's be that one card Print E-mail

You probably know a girl or a guy like Stephanie. You might call her amazing or you might say he's a good guy.

He might be the guy working at the local coffee shop or perhaps he's the mechanic servicing your car. She could be your accountant or the lady who runs the local daycare.

They make you smile and they make you think; they transcend their occupation.

Stephanie was my favourite teller at the local bank in Oakville. Whenever I dealt with her I felt like a real human being rather than just another customer.

When in line, I would wave other folks to go ahead of me until her wicket opened up. It is amazing how much conversation you can squeeze in between 3 cheque deposits but Stephanie humanized the process of banking.

Last year, Stephanie headed off to Italy to work at a law firm in Milan. Just before Christmas, I received an email from her.

YA know champ! I put a light bulb in my bosses head and made the man proud.. I was in charge of the office Christmas cards and they are only sent to business contacts etc... The bank that we deal with in Milan is "poor" and kill us with their mistakes (and with my TDCANADA TRUST training/standards- they would be closed!)

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The best kind of humour is self-deprecating Print E-mail
The 3rd rule of the Real Human Being is "get over yourself."

Want to make fun of someone?

Make fun of yourself.

I am a speaker at a carbo-dinner for the Burlington, Ontario HSBC Chilly Half Marathon this Spring. I thought you all would get a kick out of my photo and introduction for the promo.

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More Articles...
  • A Gift of the Season
  • A watch success story
  • Agent? What agent?
  • 3rd gear gets a RHB his dream job
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